Membership FAQ

Answers to our frequently asked membership questions. For more specific questions, please contact our Membership Office (206) 838-3900.

General questions

Instead of waiting in long lines to enter the Aquarium, come in through our main lobby doors and stay in the right lane which will allow you faster entry into the Aquarium. Please have your membership and ID card ready.
  • Membership card (if you don't have it, we can look you up in our system but it may take some time).
  • If you don't have your membership cards yet, you will need to bring in your confirmation email.
  • Identification of each adult member listed on your membership who is visiting that day.
It should take about two weeks from the time of purchase to receive your membership cards. In the meantime, please use your digital membership cards and/or photo ID.

A note about expiration stickers: In an effort to better serve our members and visitors, we have recently upgraded our membership and ticketing platform and will therefore be printing and mailing membership cards for all new and renewing members for the time being. Expiration stickers will be back in circulation in early 2018.
If you purchased a Family Plus membership or have a Friends of the Aquarium membership, then you have the flexible guest option as a benefit. A flexible guest is a guest that accompanies a member into the Aquarium. This member can be one of the listed adults or the listed member's child. Only one flexible guest is allowed into the Aquarium per visit, per member family.
We allow one name change per membership year. You will have to return both of your membership cards to us consenting that both originally listed adults agree to have the name changed.
One year from the end of the month that you purchased it in. Example: If you purchased on May 20, 2011, your expiration date would be May 31, 2012.
We give school groups a discounted price based on how many children are coming into the Aquarium with that group. School groups often receive classroom time with our education staff. Therefore, this group discount cannot be combined with your membership.
Memberships are non-transferable.
No, this membership only allows entry to the Seattle Aquarium.

Joining or renewing

With the Aquarium Family and Family Plus levels you may have up to five of your (grand)children (18 & under) on your membership. If you have additional (grand)children, there is a $15 fee per (grand)child per membership year (10 children maximum).
No, our memberships are for families only. We do however offer discounts on group entry.
Our Family Plus membership with a flexible guest is the best way to go if you have a nanny or a local grandparent. Please see "How does a flexible guest work?" for more answers.
Yes. Day-of admission receipts are redeemable toward your membership if you purchase the membership that same day. Only one admission receipt valid towards a membership and can be used only for the individuals who purchased the admission tickets.
As a nonprofit organization, our donors help us achieve our mission: Inspiring Conservations of Our Marine Environment. You can call us at (206) 693-6217 if you have any questions or visit the Why Give? section of our website.
Yes, your membership is fully tax deductible. Seattle Aquarium is a qualified 501(c)(3) nonprofit organization, #91-1189249, registered in Washington state.
If you think a higher level membership will better fit your family, then we can upgrade you within your membership year. You will be asked to pay the current difference between your membership level and the level you would like to upgrade to—your expiration date will stay the same. You will then be asked to use your temporary membership until new cards arrive.
As of June 1, 2017, the Microsoft Prime/Passport discount is no longer available for membership purchases. The discount is still available for one-day admission tickets purchased at the front gate.
There are no discounts available on membership purchases.

Note: As of June 1, 2017, the Microsoft Prime/Passport discount is no longer available for membership purchases. The discount is still available for one-day admission tickets purchased at the front gate.

Gift certificates and gift memberships

Gift certificates are emailed to you or the recipient and is active upon redemption. Perfect for gift giving! Gift memberships start immediately and membership cards will be sent directly to the recipient. Perfect for renewing existing members.
Purchasing a gift certificate or gift membership is as easy as purchasing a membership for yourself—in person, over the phone at (206) 838-3900 or on our website.
If you receive a gift certificate, you need to redeem it for the membership to activate. To redeem, please bring the gift certificate to the Aquarium on your next visit, or you can mail the certificate to our membership office:
Attn: Membership
Seattle Aquarium
1483 Alaskan Way
Seattle, WA 98101-2015
If you mail in the certificate, please verify with our membership department that it has been processed by calling (206) 838-3900—or wait for your membership cards to arrive in the mail.

Aquarium/zoo memberships

As an element of the Woodland Park Zoo new membership structure, both organizations have decided to end the Aquarium/Zoo joint membership program as of March 1, 2010.

Member guests

Basic Aquarium Family Membership benefits include the option to bring up to two guests per membership per visit at half the admission price (member must be present).
No, your guest must be present to receive the discount and admission is only valid for that day.

Note: Guest passes are no longer being issued for memberships purchased on or after January 1, 2014. Gift certificates purchased before January 1, 2014 are entitled to our previous guest pass benefits if redeemed within six months of purchase. Our previous guest pass benefits are described below.

Come to the Aquarium with your membership card and our cashiers will issue you your guest passes if they haven't been redeemed yet. If you have a Family Plus membership, your flexible guest may sign for your guest passes if they have your membership card in hand. This is our way of making sure you are giving them approval to sign for your guest passes.
To use your guest passes, you must have them with you. We don't have the technology to track guest passes at this time.
Guest passes should be treated like cash. They will not be replaced.
No, you do not have to accompany a member to use a guest pass.

Website

Go to our website and in the upper right corner there is a "Login" button. Click that and it will bring you to our login page. All new members are assigned a login name and password which is emailed approximately 1-2 weeks after the membership is purchased. Please look for an email from the Seattle Aquarium with the subject “Your Seattle Aquarium Website Login is Enclosed”. After you login with this information, go to “My Account” at the bottom of any page and change your password per your preference.
When you login to our website, on the left side menu you'll see options for: events,  plan your visit, purchase/renew, benefits, manage your account, view past donations or give new ones, etc. We are in the process of improving our website. If you have any suggestions, please email us.

Events

To help the environment and conserve resources, we send our member event invites through our monthly member e-newsletter, not via USPS. If you are an active member and not receiving these emails, please call the membership office at (206) 838-3900.
From the members-only events page, click on the event you would to register for, you will then be asked to verify your membership with your member number or email address before being continuing on through the registration process.
Unfortunately we have limited space and many members who want to enjoy this benefit. Therefore we are keeping this event closed to non-members.