Visitor FAQ

For more specific questions, please contact our Guest Services at (206) 386-4300 or

Can I purchase a ticket at the Aquarium?
How do I purchase a timed ticket?
How do timed tickets work?
What if I arrive after my scheduled entry time?
I am having trouble purchasing tickets online. Who can help?
What do I do if I have non-timed tickets from before the closure, complimentary tickets or community tickets?
I have a CityPass. How do I make a reservation?
What can I do if I don’t have online access to reserve tickets?
Is the Aquarium requiring masks or face coverings?
How has the Aquarium experience changed?
Are the Aquarium’s exhibits, gift shop and café open as usual? What about animal feedings and presentations?
Can the Aquarium’s animals get COVID-19?
Can COVID-19 be transmitted between people and animals in the Aquarium’s care?
How have animal care protocols changed due to the COVID-19 pandemic?
Can I get a refund for my pre-purchased tickets?
What precautions are being taken at the Aquarium to protect guests, staff and volunteers?
Membership reopening
How do I visit the Aquarium as a member?
Where can I find my membership login information?
How do I use my half-price guest benefit?
Does the Aquarium offer any members-only hours?
Is my membership being extended?
General questions
What hours is the Aquarium open?
How do I get to the Aquarium?
Does the Aquarium offer any discounts?
What are the best times to avoid crowds?
Does the Aquarium have a place where I can store my belongings?
Can I bring my stroller into the Aquarium?
How long does it take to see the entire Aquarium?
Where can we eat our picnic lunch?
Are pets allowed inside the Aquarium?
Can I take pictures or videos during my visit?
Do you have a "lost and found"?
Do I need to plan for the weather?
What is your smoking policy?
Online ticketing
How can I view my tickets?
How can I modify an existing order?
Are discounts available online?
I can’t use my tickets—can I get a refund?
How do I dispute fraudulent charges?
What type of ID can I use to prove my Washington residency for the Washington residents ticket price?
Can I purchase tickets for family or guests who are visiting, but do not live in Washington?
Do Washington resident children need to show an ID to receive the Washington resident pricing?
Is there access for disabled persons?
Can visitors who speak other languages enjoy the Aquarium?
Are there good spots to eat nearby?
Are there hotels nearby?
Can I use public transit to get to the Aquarium?
Where can I get information about other things to do in Seattle?
Private events
Can I host a private event at the Aquarium?
Do you allow birthday parties at the Aquarium?
Aquarium history
Who owns the Aquarium?
How many employees and volunteers does the Aquarium have?
Who pays for the operation of the Aquarium? Does it receive government support?