Visitor FAQ

General questions
What hours is the Aquarium open?
How do I get to the Aquarium?
Does the Aquarium offer any discounts?
What are the best times to avoid crowds?
Does the Aquarium have a place where I can store my belongings?
Can I bring my stroller into the Aquarium?
How long does it take to see the entire Aquarium?
Where can we eat our picnic lunch?
Are pets allowed inside the Aquarium?
Can I take pictures or videos during my visit?
Do you have a "lost and found"?
Do I need to plan for the weather?
What is your smoking policy?
Online ticketing
How can I view my tickets?
How can I modify an existing order?
Are discounts available online?
I can’t use my tickets—can I get a refund?
How do I dispute fraudulent charges?
What type of ID can I use to prove my Washington residency for the Washington residents ticket price?
Can I purchase tickets for family or guests who are visiting, but do not live in Washington?
Do Washington resident children need to show an ID to receive the Washington resident pricing?
Is there access for disabled persons?
Can visitors who speak other languages enjoy the Aquarium?
Are there good spots to eat nearby?
Are there hotels nearby?
Can I use public transit to get to the Aquarium?
Where can I get information about other things to do in Seattle?
Private events
Can I host a private event at the Aquarium?
Do you allow birthday parties at the Aquarium?
Aquarium history
Who owns the Aquarium?
How many employees and volunteers does the Aquarium have?
Who pays for the operation of the Aquarium? Does it receive government support?

For more specific questions, please contact our Guest Services at (206) 386-4300 or