Visitor FAQ

For more specific questions, please contact our Guest Services at (206) 386-4300 or info@seattleaquarium.org

Health & safety

IS THE AQUARIUM REQUIRING MASKS OR FACE COVERINGS?
HOW HAS THE AQUARIUM EXPERIENCE CHANGED?
ARE THE AQUARIUM’S EXHIBITS, GIFT SHOP AND CAFÉ OPEN AS USUAL? WHAT ABOUT ANIMAL FEEDINGS AND PRESENTATIONS?
CAN THE AQUARIUM’S ANIMALS GET COVID-19?
CAN COVID-19 BE TRANSMITTED BETWEEN PEOPLE AND ANIMALS IN THE AQUARIUM’S CARE?
HOW HAVE ANIMAL CARE PROTOCOLS CHANGED DUE TO THE COVID-19 PANDEMIC?
WHAT PRECAUTIONS ARE BEING TAKEN AT THE AQUARIUM TO PROTECT GUESTS, STAFF AND VOLUNTEERS?

Plan-ahead pricing & ticketing

What is plan-ahead pricing?
How are prices determined and why do they change?
How far in advance do I need to purchase tickets in order to save?
If, after purchasing my tickets, I need to buy more for the same date, will I get the same price?
Can I still purchase tickets with plan-ahead pricing if I don’t use a computer or smartphone?
Are the prices shown final, or is there a chance they’ll go down at a later date?
What are the most affordable times to visit?
If I buy tickets on the same day as my visit, will I save by purchasing online?
How do I purchase tickets?
When are my tickets valid?
What if I purchased plan-ahead tickets but need to reschedule?
Does plan-ahead pricing impact the cost of an Aquarium membership?
Can I still buy tickets at the Aquarium’s admission gate?
What if I have a ticket that was purchased before plan-ahead pricing went into effect? Can I still use it?
What options does the Aquarium offer for free and reduced admission?
What do I do if I have complimentary tickets or community tickets?
I have a CityPass. How do I make a reservation?
How can I view my tickets?
Are discounts available online?
Can I get a refund for my tickets?
How do I dispute fraudulent charges?
What type of ID can I use to prove my Washington residency for the Washington residents ticket price?
Can I purchase tickets for family or guests who are visiting, but do not live in Washington?
Do Washington resident children need to show an ID to receive the Washington resident pricing?
Can we use our admissions receipt towards our membership?

Members and membership

Please visit our Membership FAQ page for answers to additional membership questions.

How do I visit the Aquarium as a member?
Where can I find my membership login information?
How do I use my half-price guest benefit?
Does the Aquarium offer any members-only hours?
Is my membership being extended?

General questions

What hours is the Aquarium open?
How do I get to the Aquarium?
Does the Aquarium offer any discounts?
Can we use our admissions receipt toward our membership?
What are the best times to avoid crowds?
Does the Aquarium have a place where I can store my belongings?
Can I bring my stroller into the Aquarium?
How long does it take to see the entire Aquarium?
Where can we eat our picnic lunch?
Are pets allowed inside the Aquarium?
Can I take pictures or videos during my visit?
Do you have a "lost and found"?
Do I need to plan for the weather?
What is your smoking policy?

Accessibility

Is there access for disabled persons?
Can visitors who speak other languages enjoy the Aquarium?

Accommodations

Are there good spots to eat nearby?
Are there hotels nearby?
Can I use public transit to get to the Aquarium?
Where can I get information about other things to do in Seattle?

Private events

Can I host a private event at the Aquarium?
Do you allow birthday parties at the Aquarium?

Aquarium history

Who owns the Aquarium?
How many employees and volunteers does the Aquarium have?
Who pays for the operation of the Aquarium? Does it receive government support?