FAQ Navigation
Health & Safety
Is the aquarium requiring masks or face coverings?
Masks/face coverings are encouraged for all visitors, with the exception of babies/toddlers. Masks, including clear masks/face coverings, are available at no charge and upon request.
What precautions are being taken at the aquarium to protect guests, staff and volunteers?
The Aquarium has implemented several practices to protect the health of the humans in our facility, including the following:
- The Aquarium requires all staff members, volunteers and on-site vendors/contractors to be vaccinated against COVID-19.
- State-of-the-art bipolar ionization air-handling equipment helps filter out air particles and enhances safety.
- Touchless hand sanitizer stations are available throughout the Aquarium.
- The Aquarium is maintaining its high standards of cleanliness and all high-touch surfaces (like windows, railings, restrooms and elevators) are being continuously cleaned.
- Our safety procedures reflect the recommendations of the CDC and King County Public Health.
Are the aquarium's habitats, gift shop and café open as usual? What about animal feedings and presentations?
The Aquarium café and gift shop are open.
Animal feedings and presentations are taking place throughout the day. The schedule can be found on our Plan Your Visit page.
Can the aquarium's animals get COVID-19?
That is very unlikely. There have been no reports of the virus in any of the species at the Seattle Aquarium. However, since sea otters and river otters are in the same taxonomic group as ferrets and mink (two species that have been shown to be capable of contracting the virus), they are under additional biosecurity protocols out of an abundance of caution.
Can COVID-19 be transmitted between people and animals in the aquarium's care?
At the Seattle Aquarium, we’ve always had protocols and training to prevent the transmission of zoonotic diseases between humans and other animals and we continue to monitor them closely. At this time, there is still no evidence that animals play a significant role in spreading the virus that causes COVID-19.
How have animal care protocols changed due to the COVID-19 pandemic?
The protocols designed to protect humans from COVID-19 (such as good hand washing, face masks, cleaning and disinfection) also protect humans and the animals under our care from many zoonotic diseases. You may see additional precautions around our sea otters and river otters, including restricted access. This is out of an abundance of caution; the risk to our otters is very low. We continue to closely monitor all the animals in our care.
Plan-Ahead Pricing & Ticketing
What is plan-ahead pricing?
The Seattle Aquarium launched plan-ahead pricing in February 2021 to give you the opportunity to get the best deal on tickets when purchasing in advance. This model also allows you to see when we anticipate being busiest—such as during the summer, on weekends/holidays/school breaks—and when we’ll be quieter.
We’re excited to make the Seattle Aquarium more accessible and advance our mission of Inspiring Conservation of Our Marine Environment!
How are prices determined and why do they change?
Similar to other zoos, aquariums and museums that have adapted this approach, our prices are determined based on a number of key factors including attendance patterns, popular holidays/events and weather—and they’ve been developed through extensive research and collaboration with a team of expert economists. In general, for busier periods with higher estimated attendance, prices will reflect high demand. For quieter attendance days, prices will be lower.
How far in advance do I need to purchase tickets in order to save?
Tickets purchased by online before you visit the Aquarium will always cost less than tickets purchased on site on the day of your visit. The farther in advance you purchase, the more you’re likely to save! To view a calendar of current prices, visit our tickets page.
If, after purchasing my tickets, I need to buy more for the same date, will I get the same price?
Ticket prices may change daily—and the only way to lock in a price is by actually buying your tickets. If you need additional tickets later, we recommend buying as soon as possible to receive the lowest price.
Can I still purchase tickets with plan-ahead pricing if I don't use a computer or smartphone?
Yes! You can still buy ahead and save by calling us at (206) 386-4300 during our regular business hours.
Are the prices shown final, or is there a chance they'll go down at a later date?
The prices listed for each date will always be the most affordable option for that particular date—they’ll never decrease but they may increase, so purchasing earlier is always the best option!
What are the most affordable times to visit?
Check the pricing calendar on our tickets page for a complete list of current ticket prices.
If I buy tickets on the same day as my visit, will I save by purchasing online?
Yes! Purchasing your tickets online will cost less than buying them on site at the Aquarium, even on the day of your visit.
How do I purchase tickets?
It’s easy! Visit our tickets page for a calendar that shows pricing for each day, click the day you want to visit, and follow the prompts from there.
When are my tickets valid?
Plan-ahead tickets are valid only for the date and time listed on the ticket. There is no limit to how long you can spend at the Aquarium. If you arrive more than 15 minutes after the time on your ticket, please see a Seattle Aquarium team member. We know that plans can change, and we want you to feel as comfortable as possible when booking your visit. Keep reading to see options for rescheduling and/or canceling your visit.
What if I purchased plan-ahead tickets but need to reschedule?
If you can’t visit the Aquarium on the date listed on your ticket, you may exchange it for a different date. Contact us at (206) 386-4300 or tickets@seattleaquarium.org, or see one of our guest service representatives at the Aquarium’s admission gate. Please note that, if the price is higher for the new date/ time you select, you’ll need to pay the difference—and such exchanges can only be accommodated by phone and in person (not via email).
Does plan-ahead pricing impact the cost of an aquarium membership?
No, membership prices remain the same and are always the best value. Please note that the cost of your admission can be applied toward the cost of a membership at any point during your visit. To learn more and find the membership level that’s right for you, visit our membership page.
Can I still buy tickets at the aquarium's admission gate?
Purchasing tickets online in advance is strongly recommended. A limited number of tickets will be available for purchase at the Aquarium. Visitors who do not purchase tickets online may buy them at the Aquarium for the next available entrance time. Please note: On-site ticket purchases may require an extended wait.
What options does the aquarium offer for free and reduced admission?
We offer a number of free and reduced admission programs to make the Aquarium more accessible to all. Visit our discounts and group rates page for details.
What do I do if I have complimentary tickets or community tickets?
Upon arrival, follow the signs toward the entrance for walk-up guests. Walk-up guests will be allowed entry as capacity in the Aquarium allows.
I have a CityPASS. How do I make a reservation?
First, purchase CityPASS® online for immediate, paperless delivery to your mobile device. Next, follow the link provided in your confirmation email or visit the CityPASS® Travel Guide to manage your reservations.
To change your reserved time, refer back to the CityPASS travel guide and follow the prompts to change or cancel your reservation.
Admission for children ages 3 and under is free. Children ages 4 and over require a paid ticket.
How can I view my tickets?
Please refer to your confirmation email from tickets@seattleaquarium.org for your tickets. If you are unable to find your confirmation email or did not receive one, please call customer service at (206) 386-4300 and a customer service representative will assist you.
Are discounts available online?
Seattle CityPASS® bundles Seattle’s best five attractions at a 46% savings, and free tickets may be available for eligible recipients via our community ticket program and the Seattle Public Library Museum pass program. More information can be found on the discounts and group rates page of our website.
Discounts for persons with disabilities, seniors (65+), tribal members, First Nations and Indigenous people, and active, retired and veteran U.S. military are available only at the Aquarium’s admission gate. However, purchasing tickets online ahead of time will offer even more savings.
Can I get a refund for my tickets?
If you have pre-purchased tickets and can’t/prefer not to use them at this time, we have several options for you:
- Apply the value of your tickets toward a membership—it’s a great way to provide critical and much-needed support for our operations, animal care, conservation research and education programs, all of which were gravely impacted by our temporary closures.
- Convert the value of your tickets into a tax-deductible donation. The Seattle Aquarium relies on donor support to fund community access, conservation education, advocacy, research and more.
- Hold onto your ticket. We will honor your admission up to 365 days past your scheduled visit date. The full value of your ticket will be applied to the purchase price of a new ticket of equal or greater value. Simply select another date and pay the difference, if any.
- Request a refund
Please contact us at 206-386-4300 or by email at tickets@seattleaquarium.org.
How do I dispute fraudulent charges?
Please contact us at (206) 386-4300 to resolve any inaccuracies in your billing.
What type of ID can I use to prove my Washington residency for the Washington residents ticket price?
All adults in your party (age 18+) are required to show photo ID with a Washington address to receive the daily Washington resident price; proof of residency isn’t required for children as long as they’re accompanied by a resident adult with the appropriate ID. Current college and university IDs are valid proof of residency for students living in Washington while attending school.
If a resident’s photo ID doesn’t list their current address in Washington, secondary documentation confirming residency will be required. Such documentation could include a utility bill, a bank statement, a lease agreement, a recent paystub or any other official documentation that lists the resident’s full name and address in Washington.
Can I purchase tickets for family or guests who are visiting, but do not live in Washington?
Unfortunately, our Washington resident ticket prices are only available to residents of the state of Washington and do not apply to any guests from other states, even when they’re visiting the Aquarium with a Washington resident. Proof of residency, as described above, is required for all adults (ages 18+) requesting Washington resident ticket pricing.
Do Washington resident children need to show an ID to receive the Washington resident pricing?
No, children who live in Washington do not need to show ID to receive Washington resident pricing, as long as they are accompanied by an adult (age 18+) who is a resident of Washington and has the appropriate proof of residency.
Members & Membership
How do I visit the aquarium as a member?
Members must reserve tickets online before visiting. You must log in to your membership account to access the member tickets.
The number of free tickets you may reserve is based on your membership level. Additional tickets for those not covered under your membership must be purchased online separately. Please arrive no earlier than 10 minutes before your scheduled time and no later than 15 minutes after your scheduled time. Come prepared to show your digital ticket for scanning.
Where can I find my membership login information?
To view your membership and reserve member tickets, you must log in using the primary account holder’s last name and membership ID. This information is listed on your membership card and in the confirmation email you received when you purchased your membership.
If you don’t know your information, on the member login page, click “I don’t remember my Member ID.” You can also email us at membership@seattleaquarium.org for assistance.
How do I use my half-price guest benefit?
When reserving your member tickets, there will be an option to add one or two half-price guests to your order. Payment will be collected online during checkout. Half-price guests cannot visit the Aquarium without a member present.
Does the aquarium offer any members-only hours?
We offer member early openings periodically throughout the year. Log in to your membership account to see upcoming dates!
General Questions
What hours is the aquarium open?
The Seattle Aquarium is open daily, 9:30am–6pm. Last entry at 5pm; habitats close at 6pm.
Special Hours
- Thanksgiving Day (November 25) and Christmas Eve (December 24): Open 9:30am–4pm. Last entry at 3pm; habitats close at 4pm.
- Closed December 25.
How do I get to the aquarium?
We’re located on Pier 59 on downtown Seattle’s central waterfront, just west of the Pike Place Market and north of the Washington State ferry terminal.
Our address:
1483 Alaskan Way, Pier 59
Seattle, WA 98101-2015
Directions
From I-5 North
- Take the Madison St./Convention Place exit.
- Stay straight to go onto 7th Ave.
- Take the first left onto Madison St.
- Turn right onto Alaskan Way.
- 1483 Alaskan Way Pier 59 is on the left.
From I-5 South
- Take Union St. exit, exit 165B.
- Stay straight to go onto Union St.
- Turn left onto 5th Ave.
- Turn right onto Madison St.
- Turn right onto Alaskan Way.
- 1483 Alaskan Way Pier 59 is on the left.
Does the aquarium offer any discounts?
Yes. A Seattle Aquarium membership is the ultimate discount: it pays for itself in less than two visits, grants you admission to the Aquarium for an entire year, and comes with an array of exclusive perks!
All tickets cost less when purchased online!
Seattle CityPASS® bundles Seattle’s top five attractions at a 46% savings, and free tickets may be available for eligible recipients via our community ticket program and the Seattle Public Library Museum pass program. More information can be found on the discounts and group rates page of our website.
Discounts for persons with disabilities, seniors (65+), and active, retired and veteran U.S. military (ID required) are available only at the Aquarium’s admission gate. However, purchasing tickets online ahead of time will offer even more savings.
Can we use our admissions receipt toward our membership?
Yes. You can stop at the front desk at the end of your visit to upgrade to a membership. After selling you the membership, we will refund the general admission tickets that would have been free under the membership level you choose. Example: if you have two admission tickets on one receipt, but buy an Individual-level membership, only one of the admission tickets will be refunded.
You can also contact the membership department within two weeks of your visit to take advantage of this offer. Simply purchase a membership online and then email us at membership@seattleaquarium.org to request a refund on your ticket(s).
What are the best times to avoid crowds?
We are generally less busy on non-holiday weekdays and after 3pm on weekends.
Does the aquarium have a place where I can store my belongings?
Yes. During your visit to the Aquarium, you may check one small item and/or a coat at Guest Services. Items must be collected before departure, and this service is offered on an as-available basis.
Does the aquarium have a private area where I can nurse or pump?
Yes! We are happy to offer private nursing/pumping pod for use by our guests. Located between our Caring Cove play space and Pacific Coral Reef habitat, the pod can be accessed by reservation through the Mamava app or with help from Aquarium staff. Aquarium admission is required for access.
Can I bring my stroller into the aquarium?
Children in strollers are welcome at the Aquarium. Please be aware, though, that we do not offer strollers for rent, and do not have secure storage for visitors’ strollers.
How long does it take to see the entire aquarium?
It’s possible to enjoy all our habitats in about 90 minutes to two hours.
Is outside food allowed?
Outside food is allowed in designated areas only.
Are pets allowed inside the aquarium?
The Seattle Aquarium welcomes trained service animals (dogs or miniature horses) that meet the ADA standard and their handlers. Service animals must be on a non-retractable physical leash and remain under the control of their handler at all times.
For the safety and welfare of the animals in our care, we do not allow pets, or emotional support or companion animals inside the Aquarium. However, we do offer reentry, so you can leave during your visit to spend time with your emotional support animal and return afterward.
In the event that a service animal’s behavior or health status poses a direct threat to the health or safety of others or is disturbing Aquarium animals or the visitor experience, the service animal and handler may be asked to leave the Aquarium.
Can I take pictures or videos during my visit?
You’re welcome to take photos and video for your personal use only. Commercial photography is allowed only with prior written permission from our Public Relations department. For more information, please contact us at (206) 386-4300 or info@seattleaquarium.org.
When taking photos inside the Aquarium, please turn off your flash. Not only will you get better photos—but our visitors and animals will thank you! Also, please be aware that entrants to our facility during public hours understand that still photography, video surveillance and monitoring may be happening at all times in public areas.
Do you have a lost and found?
Yes. If you lose something during a visit to the Aquarium, visit the Guest Services desk for help. You can also call the desk at (206) 386-4363, call our main line at (206) 386-4300, or email us at info@seattleaquarium.org.
Do I need to plan for the weather?
The Aquarium is a great place to visit, rain or shine. Most of our habitats are indoors; some are open air with overhead coverage. Our harbor seal habitat is outdoors with no cover—although we do have an indoor viewing window for visitors who prefer to stay out of the rain while watching the harbor seals at play on wet days!
What is your smoking policy?
No smoking is allowed in or on Aquarium property.
Can I purchase my souvenir photo online or get help with my photo?
We’ve partnered with Showtime Pictures to offer this service. If you forget your photo—or decide later that you’d like one—you can still purchase and order at ShowtimePictures.com.
To contact Showtime Pictures please email customersupport@showtimepictures.com or call 1-954-449-8840.
Accessibility
Is there access for disabled persons?
The Aquarium’s habitats and restrooms are wheelchair accessible. If you need a wheelchair, you may check one out, free of charge, from the Aquarium’s Guest Services desk (available on a first-come, first-served basis). Wheelchairs will be sanitized between uses. A credit card is required for checkout and will be charged $600 if the wheelchair isn’t returned. See our Accessibility page for more details.
Aides required and accompanied by persons with disabilities can enter the Aquarium free of change. Reservations are not required for an aide. Attendance will be accounted for at check-in.
Can visitors who speak other languages enjoy the aquarium?
Yes! If you speak another language, we may be able to provide an interpreter for your visit to the Seattle Aquarium. Please contact us at (206) 693-6184 or connections@seattleaquarium.org with a minimum of two weeks’ notice to request an interpreter. Requests will be filled on an as-available basis.
Accomodations
Are there good spots to eat nearby?
There are plenty of options along the Seattle waterfront: Anthony’s Fish Bar and Bell Street Diner on Pier 66; Ivar’s on Pier 54, and more. Plus, Pike Place Market, with its numerous food stalls and restaurants, is just steps away.
Are there hotels nearby?
There are many: The Edgewater, Seattle Marriott Waterfront, Quality Inn & Suites Seattle Center, The Belltown Inn and more.
Can I use public transit to get to the aquarium?
Yes, there are several public transit options available. Use the following links to get started: King Country Metro Online; Sound Transit; Washington State Ferries; and Elliott Bay Water Taxi.
Where can I get information about other things to do in Seattle?
Start with the following links: Seattle Attractions; Seattle’s Convention and Visitors Bureau; Argosy Cruises; and Seattle CityPASS.
Private Events
Can I host a private event at the aquarium?
Yes! We are currently booking events. The Aquarium is the site of some of the most memorable events, weddings and celebrations in our region. Visit our private events page to learn about all we have to offer for weddings, corporate events and more!
Do you allow birthday parties at the aquarium?
At this time, we do not offer birthday parties. If you are interested in renting our facility after hours, please visit our Private Events page.
Aquarium History
Who owns the aquarium?
The Seattle Aquarium operates as a nonprofit 501(c)(3), through a long-term operating agreement with the City of Seattle Department of Parks and Recreation.
How many employees and volunteers does the aquarium have?
Who pays for the operation of the aquarium? Does it receive government support?
Our operating budget is generated primarily through ticket sales, with concessions income, memberships, grants and private contributions making up the remainder.
