Membership FAQ

To see our general list of frequently asked questions, please click here.

Membership reopening
How do I visit the Aquarium as a member?
Where can I find my membership login information?
How do I use my half-price guest benefit?
Does the Aquarium offer any members-only hours?
Is my membership being extended?
General questions
As a member, what do I have to have with me when entering the Aquarium?
How does a flexible guest work?
Can I change a name on my membership?
When does my membership expire?
Is my membership transferable to another family?
Do you have reciprocity with other zoos and aquariums?
Joining or renewing
How many children can I have on my membership?
Is there a membership available for daycares, schools, etc?
We have a nanny, what is the best membership option?
Can we use our admissions receipt towards our membership?
How do I become a donor? And what are the benefits of doing so?
Is my membership tax-deductible?
Can I upgrade my membership to a higher level during my membership year?
Are there any membership discounts?
Digital membership cards
How do I add my digital membership card to my smartphone?
I’d prefer not to use the digital membership card, what should I do?
I don’t have a mobile phone, what can I do?
I have a question about my membership benefits.
My name is spelled wrong/membership level is incorrect.
My family member is on this membership account also. How can she/he receive the card?
I downloaded my card but I can’t find it.
Gift certificates and gift memberships
What is the difference between a gift certificate and a gift membership?
How do I purchase a gift certificate or gift membership?
How do I redeem my gift certificate?
Can I purchase a gift certificate in any dollar amount?
Aquarium/zoo memberships
Can I purchase an Aquarium/Zoo membership?
Member guests
How do I bring a half-price guest with me to the Aquarium?
How do I become informed of your events?
How do I sign up for your events, such as Members-Only Movie Nights?
Can we bring other family members or friends to the Members-Only Movie Nights?
Can I bring guests with me to members-only events?